Site hosted by Angelfire.com: Build your free website today!


Whenever you deal solely in online business like my business does, you get it right the very first time or else you do not close the sale. Be it a blunder on the website itself, a problem during checkout, or even a declined card, your potential client can simply jump ship and check out a different website-a threat that is definitely much less an issue in the real world, when the prospects should drive or at least walk to a new store. Online it merely requires one inconvenience and another more click, and then your prospects are someone else’s prospects. This is due to of these chilling undeniable facts that order fulfillment in all its stages-should be at the top of your priority list so you can get right. However, after getting the funds the job is hardly over. I like to think of our order process as a series of checkpoints: each of which has to be passed correctly if we're to complete the race. Except in cases like this there is no second place-we either make it happen correctly or we do not arrive at all. Step 1 may very well be online component. They found the internet site and located a product they liked, and barring any order form troubles they will acquire a nice confirmation email letting them know the order was completed. Via the customer’s standpoint, all there must be to complete is now hold off until the package arrives-and should they be really worried about the order they might look at the tracking number or even give our support a fast call to check the status. However, this is why our logistical team behind the curtain kicks into gear.

After the transaction has been validated, and the funds have been completely captured, an order gets transferred to our shipping department. They ensure the address, title of the individual, and contents of the order. We deal mostly through UPS for shipping, and perhaps they are just about essentially the most reputable shipping choice, particularly since we ship globally progressively more. Whether you employ UPS or some other shipping option, they just have to be consistent; nothing worse than completing everything on your own end after which it have the product not arrive, thus invalidating the transaction. Although it is completely the shippers fault, and in the end everything is made correct for the prospects, the chances of someone returning back to you having an experience like that is definitely not very good. Both for order fulfillment and business process in general, being swift, polite, and accurate is extremely important. The incorrect item served at an unacceptable time does no one any favors. And if you're turning away would-be repeat customers by your own problem in which case you should sit around the office and burn money-so valuable is considered the possible profit that can come from repeat clients. Whatever your correct process is for getting your assistance or solution towards your customer, you have to be certain to be exact in the way that you simply bring it to your attendees; a happy prospect is a paying client.


Visit http://www.opsmanaged.com/ for more information